At ABTT, we are not just in love with our products, but we are also constantly trying to elevate the packaging, so as to give you, the customer an all encompassing experience of beauty! As such we are constantly striving to ensure that every transaction too on our website is seamless. We also endeavor to ensure, as far as possible, that the product we deliver to you, is the best across the world, and not just in India!

With that in mind, as a policy, we do not offer Returns or Refunds on products which are delivered in perfect condition as per the order placed. However, if the product is wrongfully delivered (product doesn’t match the item in the order confirmation) or has a genuine quality/manufacturing defect or damaged during shipping, we are open to extending full refund or re-fulfilling your order.

IMPORTANT TO NOTE

1. Handmade & Handpainted products may have minute imperfections in terms of color shades, texture, painting, polish, finish, shape, weight, size and also, insignificantly different from each other which make them unique & special. Returns & Refunds will not be applicable in such scenario.

2. Wooden products may develop hairline cracks with change of temperature & climate and with time.This is a natural process. Returns & Refunds will not be applicable in such scenario.

3. Handmade or Handpainted or Handcrafted or Vintage or Antique products will not be exactly similar to each other in terms of color shades, texture, painting, polish, finish, shape, weight, size. The photograph will not be exact representation of the product, you receive, but similar. Any dispute, Returns & Refunds will not be applicable in such scenario.

4. Products offered in Sale, cannot be returned or refunded.

5. Any dispute or concern on any product, please get in touch with our Customer Care within 48 hours of delivery. Post this timeline, Returns & Refunds will not be applicable.

6. Return & Refund policy will be applicable on the products returned to us without any damage – in original condition.

7. Return & Refund policy will be applicable on the returned products which are unused, unwashed, and have all their original packaging and tags intact.

8. In case where customer has provided wrong or incomplete delivery address and our Shipping Partner failed to deliver after 3 attempts OR the recipient refused to accept the delivery, Returns & Refunds will not be applicable. Customer will need to pay additional shipping charges to initiate dispatch process again from our end.

9. In case of International Orders if a customer refuses to pay the Duty as mandated by the respective country of shipment and doesn’t collect his/her order from the Shipping Agency, Returns & Refunds will not be applicable.

PROCESS TO RETURN

1. Check the products carefully once you receive them. If incorrect or damaged or genuine quality / manufacturing defects are found, contact Art By The Turtle Customer Care within 48 hours of delivery with photograph of the concerned product.

Customer Care: artbytheturtle@gmail.com
Phone Number with Whatsapp: +91 9535004101 (between 1.00 PM to 7.00 PM IST)

Mailing Address: Art By The Turtle

Flat No.D104, Nitesh Columbus Square,

Baglur Main Road, Bangalore - 560064

2. ABTT team will review your concern and revert with a solution within 15 Business Days.

3. In case of Return, a Reverse Pick Up will be arranged by us at our own expense. However, if your Pin Code is not serviceable for Reverse Pick Up, you need to arrange the shipping of the products to our address mentioned above.

4. Once the product is received by us in original condition, we will initiate fresh shipping within 7 Business Days at our own expense. Please note, in case of unavailability of the same product, Art By The Turtle holds sole right to proceed for full Refund. Refund will be processed to your original method of payment.

It will usually take 22 Business Days to return or refund from the day of reporting the issue.

Disclaimer: All policies are subject to change without prior notice.